UK Shipping

At Liquid Lens Systems Ltd, we aim to provide a reliable and efficient shipping service to all our UK customers. Below are the details of our shipping methods, costs, and policies.

Shipping Methods

We offer the following UK shipping options:

• Standard: Next-day delivery.
• Express Saver: Pre-12 delivery.
• Express: Pre-10:30 delivery.

Our couriers include DHL, UPS, and FedEx to ensure timely and secure deliveries. We do not ship hazardous items, so there are no product-specific restrictions.

Shipping Costs

Shipping costs are dependent on the order and destination. Unfortunately, we do not offer free shipping. Please note that there are additional fees for deliveries to regions above Aberdeen and Northern Ireland.

Delivery Times

• Next Day: Available for most UK destinations.
• Above Aberdeen: Typically 2 days.
• Northern Ireland: 1 day.

We guarantee delivery windows for the following services:

• Next day delivery.
• Pre-12 delivery.
• Pre-10:30 delivery.

Saturday deliveries are also available upon request.

Order Processing Time

Orders are processed and dispatched within 1-2 working days of being placed. Please note that we do not process orders on weekends or public holidays.

Tracking & Notifications

All shipments come with tracking information, which is provided via email. We keep you updated throughout the shipping process, ensuring you are informed at every stage.

Packaging & Handling

There are no specific packaging requirements or additional handling fees for our shipments.

Returns & Exchanges

If you need to return or exchange an item, please note that customers are responsible for return shipping costs. We offer a 30-day return window for all products. Items must be returned and examined for any damage before refunds are processed. If the items are found to be damaged, used, or tampered with, we will not be able to issue a refund. For full details, please see our UK Returns Policy.

Shipping Restrictions

We deliver across the UK without any regional restrictions. Additionally, there are no specific product shipping restrictions, as we do not ship hazardous materials.

Signature Requirement

A signature is required for the delivery of certain orders, particularly high-value items, to ensure safe receipt.

Lost or Damaged Items

If your item is lost or damaged during transit, we will offer a replacement. Unfortunately, we do not offer insurance, but we are committed to resolving issues related to lost or damaged goods.