UK Returns Policy

At Liquid Lens Systems Ltd, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you need to return an item, please review our returns policy below.

1. Return Eligibility

All products can be returned as long as they have not been used, damaged, or tampered with by the customer. Customers must take proper precautions, such as using extra packaging or purchasing courier insurance to protect the item during return shipping. We do not have any non-returnable products.

2. Return Window

Customers have 30 days from the date of delivery to return items.

3. Return Process

To initiate a return, customers must notify Liquid Lens by email, and we will confirm receipt of the return request. It is important that customers receive an acknowledgment from us before returning any goods. No return slip or invoice is required, but the package should include the customer’s information. Items should be packaged the same way they were when initially sent.

4. Refunds, Exchanges, or Store Credit

We offer full refunds, exchanges, or store credit for returned items. Refunds will be processed using Stripe and should take between 5–10 business days to reflect in your account. Exchanges are allowed within reason, and at our discretion.

5. Return Shipping Costs

Customers are responsible for covering the cost of return shipping and must use a tracked service with insurance matching the value of the goods. However, if the fault lies with us, we will cover the return shipping costs.

6. Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us immediately. You will need to provide a written summary of the defect along with photos. In such cases, we will offer a refund, replacement, or repair, depending on your preference.

7. Processing Time

Once we receive your returned goods or confirm a defect, we will process your return within 1-2 working days. Customers will be notified when their return has been processed.

8. Exchanges

If you wish to exchange an item, this can be arranged at our discretion. There are no exclusions on items that can be exchanged.

9. Conditions for Return

All items must be unused, undamaged, and not tampered with to qualify for a return. If these conditions are not met, we reserve the right to reject the return and will notify the customer accordingly.

10. Proof of Purchase

Proof of purchase (such as an order confirmation or receipt) is required for all returns.

11. Exclusions

We do not have any exclusions from our returns policy. All items, including perishable goods, intimate items, and customized products, can be returned as long as they meet the eligibility criteria.

12. In-Store vs. Online Returns

Although we do not have in-store purchasing, customers can return online purchases in person if preferred.

13. Customer Support

If you have any questions or need assistance with the return process, please visit our Contact Us page for our phone number or email address. Our team is happy to guide you through the process.