Internation Shipping

At Liquid Lens Systems Ltd, we offer global shipping to most countries. Please find the details below for our international shipping policies, delivery options, and costs.

Countries We Ship To

We ship to most countries worldwide. If your country is not listed on our website, please contact us, and we will work to add it to our shipping options. Currently, we do not ship to Russia, Ukraine, or Belarus due to trade restrictions.

Shipping Methods

We offer the following international shipping options:

• Standard and Express Next Day: For European deliveries.
• Express Saver: For deliveries to the rest of the world.

Our trusted shipping partners are DHL, UPS, and FedEx, ensuring secure and timely delivery across the globe.

Shipping Costs

Shipping rates vary depending on the destination and the order. Import duties and taxes are the responsibility of the customer and will be paid upon arrival at customs. We do not offer free shipping on international orders.

Delivery Times

Delivery times depend on the destination. While we cannot provide specific estimates on our website, you will receive estimated delivery times via the tracking link. Delivery times are influenced by location and shipping method selected.

Customs, Duties, and Taxes

International customers are responsible for all customs duties, taxes, and import fees upon delivery. We do not offer Delivered Duty Paid (DDP) services and do not cover customs fees for any region.

Order Processing Time

Orders are processed and dispatched within 1-2 working days. However, delays at customs may occur if customers do not provide the correct business information, such as Address, EORI Number, or Tax ID Number.

Tracking & Notifications

All international shipments include tracking, and customers will receive their tracking information via email. We keep you updated throughout the shipping process, ensuring you know where your order is at all times.

Packaging & Handling

We ensure all international shipments are packaged to withstand longer transit times. There are no additional handling fees for packaging international orders.

Returns & Exchanges

We offer a 30-day return window for international customers. Customers are responsible for the return shipping costs. Products must be examined for damage before refunds are processed. If items are damaged, used, or tampered with, a refund will not be issued. Please see our International Returns Policy for further details.

Shipping Restrictions

We can ship most products internationally. However, for certain countries (e.g., the US), additional documentation such as TSCA certification is required to prove that our polyurethane resin is non-hazardous.

Signature Requirement

For security reasons, we require a signature upon delivery for all international orders, particularly for high-value items.

Lost or Damaged Items

If an item is lost, damaged, or delayed during international shipping, we will offer a replacement. Unfortunately, we do not provide insurance, but we are committed to resolving any issues regarding lost or damaged goods.

Currency and Payment Methods

We display prices in GBP, USD, and EUR. Currently, we accept international payments via Stripe.

Language Support

While we do not provide multilingual customer service, our website is fully compatible with Google Translate, enabling international customers to access the content in their preferred language.